Privacy Policy – Frankie Loves Ivy
Privacy Policy
Last Updated: May 2026
Welcome to Frankie Loves Ivy.
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This Privacy Policy explains how Frankie Loves Ivy collects, uses, stores, and protects your information when you use our website or place an order with us.
1. Who We Are
Frankie Loves Ivy is a UK-based personalised gift and party favour business offering bespoke products for children’s parties, events, and special occasions.
For any privacy-related questions, you can contact us at:
Email: emma@frankielovesivy.com
Website: Frankie Loves Ivy
2. What Information We Collect
We may collect and process the following information:
Personal Information
Name
Billing and delivery address
Email address
Phone number
Order Information
Products ordered
Personalisation details submitted by customers
Uploaded images, handwriting, names, themes, or requests
Payment Information
Payments are securely processed through third-party payment providers such as Stripe, PayPal, Apple Pay, or Klarna.
We do not store your full payment card details.
Technical Information
IP address
Browser type
Device information
Cookies and analytics data
Marketing Information
Email marketing preferences
Interaction with advertisements or emails
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Create personalised products
Communicate regarding your order
Send mock-ups or approvals
Respond to enquiries
Improve our website and customer experience
Process payments and prevent fraud
Send marketing communications (only where consent has been given)
4. Personalised Products
As part of our bespoke service, customers may submit:
Names
Messages
Images
Handwriting
Themes or design ideas
By submitting this content, you confirm that:
You have permission to use any uploaded images or content
The content does not infringe copyright or trademarks
The content is appropriate and lawful
Frankie Loves Ivy reserves the right to refuse any order or uploaded content at our discretion.
5. Sharing Your Information
We only share information where necessary to operate our business, including with:
Payment providers
Delivery companies
Website hosting providers
Analytics and advertising platforms (such as Meta/Facebook and Google)
We never sell your personal information to third parties.
6. Cookies
Our website uses cookies and similar technologies to:
Improve website performance
Analyse traffic and visitor behaviour
Support advertising and retargeting campaigns
You can manage or disable cookies through your browser settings.
7. Data Retention
We only keep personal information for as long as necessary to:
Fulfil orders
Meet legal or tax obligations
Resolve disputes
Improve customer service
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing
Object to certain uses of your data
To exercise these rights, please contact us at:
emma@frankielovesivy.com
9. Data Security
We take reasonable steps to protect your personal information from:
Loss
Misuse
Unauthorised access
Disclosure or alteration
However, no method of online transmission is completely secure.
10. Third-Party Links
Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy practices of third-party websites.
11. Children’s Privacy
Our products are designed for children, but purchases must be made by adults aged 18 or over.
We do not knowingly collect personal information directly from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Frankie Loves Ivy
Email: emma@frankielovesivy.com
Website: Frankie Loves Ivy